Cloud storage has now become an inevitable choice as a disaster recovery solution for the enterprise. Providers at the same time market their services as ‘replace the tape’ strategy by comparing cost, time and reliability numbers. However, like any other service, cloud has few down sides, some very critical for the enterprise. A survey by FixYa, engaging thousands of its users indicates security and reliability among the top 5 concerns when it comes to public cloud storage services; Dropbox, Google Drive, Sugar Sync, iCloud and Box.

Dropbox, the leading, cross-platform and cross-device cloud storage service with over 100 million users was marked having security concerns by 40% of those surveyed. ‘Storage limits’ came out to the second with 25% of those surveyed identifying storage costs associated with increasing limits. This was followed by ‘File Syncing Issues’ (15%) and ‘Laggy Responses’ (10%), the survey states. In the past, Dropbox has dealt with some major security issues, including compromising email addresses of a portion of its user base. Dropbox users who only rely on the service for personal use such as storing photos and media aren’t discouraged by these security concerns.

According to the survey, top complaint on Google Drive was ‘Missing Folders’ (30%), followed by Syncing Issues (20%). Despite the popularity and ease of use, Google Drive still experiences usability issues that need to be addressed. Security, however, doesn’t seem to a concern with drive. Like the drive, Sugar Sync was also reported to have some usability issues as 15% of those surveyed checked on ‘Syncing Issues’. Sugar Sync also lacks Quickbooks support making it a deal breaker for financial users.

Cloud Storage Services are not ready for the Enterprise

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